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At Trinity, experience and dedication are only half the equation. The hub of our operation is our digital state-of-the-art communications center complete with GPS. This sophisticated high-tech center utilizes a dispatch tracking system that allows us to monitor the activities of every vehicle in our fleet and insure that the most appropriate resources are dispatched to every call. It also allows us to monitor our on-time performance as a regular part of our daily quality assessment review.

The professionals who staff our 24 hour-a-day operation are all certified as Emergency Medical Dispatchers. Our communications center is supported by an emergency generator system that ensures our ability to receive calls as well as dispatch vehicles even during electrical power outages.

PSAP- Public Safety Access Point
Trinity is one of the only ambulance providers in Massachusetts to also offer a secondary PSAP (Public Safety Access Point) for municipalities. The secondary PSAP allows for a 911 operator to transfer a medical call directly to Trinity’s dispatch, which can save a town or city valuable time and money.

State-of-the-Art Technology
Trinity was one of the first to adapt the RightCad-Sanitas technology which integrates our dispatching and billing systems. Trinity ambulances are also equipped with Getac V110 rugged laptop computers which instantly link our vehicles to everything from directions to vital patient information. This provides a real-time, wireless link between each vehicle and our
Command Center.

Learn more about our other life-saving Technology.

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